If Your Plans Change
Clear cancellation slabs and refund timelines — no confusion later.
We know travel plans change, especially in the hills. This policy explains the charges that apply when a booking is cancelled or shortened, and how any refund is paid back.
1. How to Cancel
- Send your cancellation in writing to srinarayantaxi@gmail.com or on WhatsApp at +91-9557876377.
- Include your name, booking date, route and the phone number used for booking.
- Charges are calculated from the time we receive your written request, not from a verbal conversation.
2. Cancellation Charges — Taxi & Local Trips
| Cancellation received | Charge |
|---|---|
| More than 48 hours before pickup | No charge — full advance refunded |
| 24 to 48 hours before pickup | 25% of total fare |
| 6 to 24 hours before pickup | 50% of total fare |
| Less than 6 hours before pickup | 100% of total fare |
| No-show at pickup point | 100% of total fare |
3. Cancellation Charges — Char Dham & Tour Packages
| Cancellation received | Charge |
|---|---|
| More than 30 days before travel | Refund less bank / gateway charges |
| 15 to 30 days before travel | 25% of package cost |
| 7 to 14 days before travel | 50% of package cost |
| Less than 7 days before travel | 100% of package cost |
Amounts already paid to hotels, helicopter operators or camps are refunded only to the extent those operators refund them to us. Their rules are usually stricter during the yatra season.
4. Shortened Trips & Unused Services
- If you end a trip early by choice, unused days are not refundable — the vehicle and driver were blocked for your dates.
- Unused meals, hotel nights, darshan or sightseeing included in a package are not refundable.
- Extra kilometres and extra days used during the trip remain payable even where a partial refund is due.
5. Cancellation By Us
If we cancel a confirmed booking due to vehicle non-availability or any reason on our side, you may choose either:
- a replacement vehicle of similar or better category at the same fare, or
- a full refund of the amount paid to us for that booking.
6. Weather, Landslide & Force Majeure
Uttarakhand routes are affected by heavy rain, snow, landslide, road closure, administrative orders and temple closure. If a trip cannot run for such reasons:
- we first try to reschedule to another date in the same season at no extra vehicle hire charge;
- where rescheduling is not possible, vehicle hire for the unperformed portion is refunded after deducting costs already incurred — fuel, permits, tolls and driver days already spent;
- third party amounts follow the refund received from that operator.
We do not compensate for flights, trains or hotel bookings made outside of us.
7. Refund Processing Timeline
| Step | Timeline |
|---|---|
| Confirmation of cancellation & refund amount | Within 2 working days |
| Refund initiated from our side | Within 7 working days of confirmation |
| Credit to your bank / card account | 5 to 10 working days after initiation |
- Refunds are made to the same account or instrument used for payment wherever possible.
- Bank charges, payment gateway fees and transaction charges are not refundable.
- Cash payments are refunded by bank transfer to the account of the person who made the booking.
8. Disputes
If you disagree with a cancellation charge or refund amount, write to us within 15 days of the trip date with your booking details. We will review the record and respond within 7 working days.
Need help with a cancellation? Call +91-9557876377 or email srinarayantaxi@gmail.com. We process every request quickly.
Call or WhatsApp now — free quote in under 5 minutes, best price guaranteed.